Traffic Customer Care Line
Transport Scotland provides a 24 hour Traffic Customer Care Line dedicated phone service that can be contacted by calling:
0800 028 1414
The Traffic Customer Care Line places road users at the centre of traffic information by enabling them to access real-time information quickly and directly for the Scottish
Motorway and Trunk Road Network. Through this service users will be able to access traffic information whilst on the move giving them the power to plan and manage their journey to greater effect.
This service provides users with the ability to:
- Enquire about current road conditions and roadworks, planned roadworks, planned events and severe weather conditions.
- Report road surface defects, issues relating to Variable Message Signs, carriageway obstructions, breakdowns, diesel spills and other emergencies.
- Access information regarding alternative routes and transport modes for regular journeys disrupted by roadworks.
- Register complaints and third party damage claims.
- Provide feedback on any aspect of the Traffic Scotland web service.
When dialling from a mobile phone please note that the number is 800 028 1414.
Alternatively, issues that do not require an immediate response can be submitted by e-mail to: info@trafficscotland.org
Please remember, DO NOT use a mobile phone whilst driving.